Pure Massage Therapy Policies

Appointment Scheduling

The other way to book is to call us! We are a busy clinic, so if we do not answer right away please leave us a detailed message we WILL get back to you promptly.

(519) 713-9349

Cancellation Policy

If for any reason you are unable to keep an appointment please notify the clinic by phone, and leave a message at least 24 in advance of your scheduled session. There may 50% cancellation fee for missed appointments without notification. Exceptions are made for illness. If you can find someone to fill your spot, your fee will be waived, and we are sure they would love the last min chance for a massage!!!! ;)

Late Policy

If you arrive late for your appointment, our RMT's will provide treatment for the remaining session time only, with no fee reduction. Due to tightly booked schedules, we may be unable to extend appointments beyond the originally specified time.

First Appointments

Kindly arrive at least 10 minutes prior to your first appointment to provide health information and consult with your massage therapist regarding your condition(s), as well we may ask you more detailed information on your first visit with us :)

Illness and Health Concerns

In an effort to provide a healthy environment, we respectfully request that you reschedule your appointment if you are experiencing a cold, fever, or flu symptoms, etc. This is in consideration of your health as well as the well-being of other clients, and staff.